About ShippingCart
Manage Your Account
Account Settings
- How do I create a ShippingCart account?
- Why am I being asked for an OTP (one time pin) when creating an account?
- How do I create my ShippingCart account password?
- Why is my ShipppingCart account number and name important?
- What is my ShippingCart Address?
- Can I have multiple delivery addresses in my ShippingCart account?
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Shipping Restrictions
Package Acceptance
Shipping Rates
Shipping Your Items
SC Protect
Shipment Monitoring
Item Replacement and Return
Claims
Report Damaged or Missing Items
Promotions and Marketing
Special Requests
ShippingCart Pasabuy Service
Official Invoice/Bill of Lading
Amend order details
ShippingCart Buy-For-Me Service
Pull Out/Return
- What is a Pull Out/Return request?
- Is there a fee for submitting a Pull out/Return request?
- Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
- How do I get a Return shipping label or Return Merchandise Authorization?
- What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
- How do I submit a Pull Out/Return request via SC app?
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Fragile Packaging
- What happens when I submit a Fragile Packaging request?
- How is this different from packages tagged as “Special Handling”?
- Is there a fee for submitting a Fragile Packaging request?
- How do I submit a Fragile Packaging request via SC app?
- Can I provide more details to my Fragile Packaging request?
- How will I know that my payment for the Fragile Packaging request went through?
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Submit a Ticket
- How do I submit a SAT request via SC app?
- What happens when I Submit a Ticket in the app?
- Can I provide more details to my Submit a Ticket request?
- Is there a charge for Submit a Ticket requests?
- How will I know that my Submit a Ticket request went through?
- What happens after my Submit a Ticket request has been validated?
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Announcements
Warehouse Advisory
- PH Delivery Schedue (October 31 to November 4, 2024)
- November 2024 Warehouse Schedule Advisory (Japan and US)
- October 2024 Warehouse Schedule Advisory (AU, Japan, Korea)
- Korea and Japan September 2024 National Holidays
- US Labor Day (September 2, 2024 PST)
- Japan Obon Holiday 2024 (August 10-18 JST)
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