About ShippingCart

ShippingCart Essentials

• What is ShippingCart?
• How do I contact ShippingCart?
• How does ShippingCart work?
• ShippingCart Warehouses
• Terms of Service
• Privacy Policy

Manage Your Account

Account Settings

• How do I create a ShippingCart account?
• Why am I being asked for an OTP (one time pin) when creating an account?
• How do I create my ShippingCart account password?
• Why is my ShipppingCart account number and name important?
• What is my ShippingCart Address?
• Can I have multiple delivery addresses in my ShippingCart account?
• See all 11 articles

Shipping Restrictions

Shipping Dos and Don'ts

• Can I ship items with batteries from AU?
• Why is my package tagged as off-size?
• US Prohibited Items
• UK Prohibited Items
• AU Prohibited Items
• Korea Prohibited Items
• See all 7 articles

Package Acceptance

Warehouse Guide

• Oregon USPS Service Advisory
• Why does upload to cart takes longer for Oregon USPS packages?
• Can a relative or friend send an item to my ShippingCart address?
• Oregon Warehouse Operating hours
• UK Warehouse Operating hours
• AU Warehouse Operating hours
• See all 19 articles

Shipping Rates

Charges and Computation

• How do you compute for Shipping Fees?
• What is the ShippingCart exchange rate based on?
• What is the formula for Volumetric Weight?
• How do you measure and weigh my items?
• What are your rates?
• What is the fixed handling/transaction fee?
• See all 17 articles

Shipping Your Items

SC Protect

• What is SC Protect?
• What do I get when I choose to checkout with SC Protect?
• How is SC Protect computed?
• SC Protect Terms and Conditions
• Will my item insured value have impact on my SC Protect claim?
• What is COC (Certificate of Cover) and where can I see this?
• See all 12 articles

Checkout Guide

• Can I ship items that require handling via Air Cargo?
• Do you consolidate?
• What do airplane and boat icons mean?
• How do I ship?
• Can I send multiple shipments to different recipients?
• US Delivery turnaround time
• See all 10 articles

Shipment Monitoring

Tracking Your Package

• How do I track the delivery status of my item/s from the online store I bought from?
• How do I track my shipment once it’s in transit to me?
• Tracking US shipments
• Tracking UK shipments
• Tracking AU shipments
• Tracking Korea shipments
• See all 7 articles

Item Replacement and Return

Return Items You Ordered

• What should I do if my item arrived damaged at ShippingCart or it’s not what I purchased?
• How do I return an item to the Online store?
• Amazon Returns
• What should I do if the shipment was delivered in the PH and I need to return the item to the seller?

Claims

Report Damaged or Missing Items

• How do I file a claim?
• Claim turnaround time
• Why is my claim denied?

Promotions and Marketing

Offers and Programs

• Shop and Win Raffle!
• 9 YEARS, 9 SURPRISES RAFFLE PROMO (Promo Period: May 16 - June 15, 2024)
• Friendship Hustle Promo (March 1-31, 2024)
• ShippingCart Play!
• Hot Deals and Promos
• Pasabuyanihan
• See all 9 articles

Special Requests

ShippingCart Pasabuy Service

• What is ShippingCart PASABUY?
• How does PASABUY work?
• What details do I encode on the Pasabuy order form?
• How can I pay for my Pasabuy order?
• What should I do if I submitted a Pasabuy form for the wrong item?
• Will you proceed with my Pasabuy order if I don’t pay for it?
• See all 9 articles

Official Invoice/Bill of Lading

• How do I generate an Official invoice/Bill of Lading for my shipment?

Amend order details

• How do I submit a Change of delivery address requests?

ShippingCart Buy-For-Me Service

• What is ShippingCart Buy-For-Me Service?

Pull Out/Return

• What is a Pull Out/Return request?
• Is there a fee for submitting a Pull out/Return request?
• Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
• How do I get a Return shipping label or Return Merchandise Authorization?
• What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
• How do I submit a Pull Out/Return request via SC app?
• See all 11 articles

Fragile Packaging

• What happens when I submit a Fragile Packaging request?
• How is this different from packages tagged as “Special Handling”?
• Is there a fee for submitting a Fragile Packaging request?
• How do I submit a Fragile Packaging request via SC app?
• Can I provide more details to my Fragile Packaging request?
• How will I know that my payment for the Fragile Packaging request went through?
• See all 9 articles

Submit a Ticket

• How do I submit a SAT request via SC app?
• What happens when I Submit a Ticket in the app?
• Can I provide more details to my Submit a Ticket request?
• Is there a charge for Submit a Ticket requests?
• How will I know that my Submit a Ticket request went through?
• What happens after my Submit a Ticket request has been validated?
• See all 8 articles

Announcements

Warehouse Advisory

• October 2024 Warehouse Schedule Advisory (AU, Japan, Korea)
• Korea and Japan September 2024 National Holidays
• US Labor Day (September 2, 2024 PST)
• Japan Obon Holiday 2024 (August 10-18 JST)
• Japan Marine Day (July 15, 2024 JST)
• US Independence Day (July 4, 2024 PST)
• See all 33 articles

Shipment Advisory

• Sea Cargo Advisory