About ShippingCart

ShippingCart Essentials

• What is ShippingCart?
• How do I contact ShippingCart?
• How does ShippingCart work?
• ShippingCart Warehouses
• Terms of Service
• Privacy Policy

Manage Your Account

Account Settings

• How do I create a ShippingCart account?
• Why am I being asked for an OTP (one time pin) when creating an account?
• How do I create my ShippingCart account password?
• Why is my ShipppingCart account number and name important?
• What is my ShippingCart Address?
• Can I have multiple delivery addresses in my ShippingCart account?
• See all 10 articles

Shipping Restrictions

Shipping Dos and Don'ts

• US Prohibited Items
• AU Prohibited Items
• Korea Prohibited Items
• Japan Prohibited Items
• Can I ship items with batteries from AU?
• Why is my package tagged as off-size?

Package Acceptance

Warehouse Guide

• Oregon Warehouse Operating hours
• AU Warehouse Operating hours
• Korea Warehouse Operating hours
• Japan Warehouse Operating hours
• Oregon USPS Service Advisory
• Why does upload to cart takes longer for Oregon USPS packages?
• See all 18 articles

Shipping Rates

Charges and Computation

• What is Fixed Rate Service?
• How do you compute for Shipping Fees?
• What is the ShippingCart exchange rate based on?
• What is the formula for Volumetric Weight?
• How do you measure and weigh my items?
• What are your rates?
• See all 17 articles

Shop Direct

All about Shop Direct

• What is ShopDirect?
• Why Use ShopDirect?
• How Does ShopDirect work?

ShopDirect FAQs

• Where is my Order coming from?
• Can I shop without making a ShippingCart account?
• What payment options can I use to place my ShopDirect order?
• How much is the shipping cost for ShopDirect orders?
• What is the delivery turnaround time for my ShopDirect order?
• How do I know that my ShopDirect order went through?
• See all 12 articles

Shipping Your Items

SC Protect

• What is SC Protect?
• Why is my claim denied?
• What do I get when I choose to checkout with SC Protect?
• SC Protect Terms and Conditions
• Will my item insured value have impact on my SC Protect claim?
• What scenarios can I file a claim for?
• See all 10 articles

Checkout Guide

• US Delivery turnaround time
• AU Delivery turnaround time
• Korea Delivery turnaround time
• Japan Delivery turnaround time
• Is there a limit to how many items I can add to my cart?
• Can I ship items that require handling via Air Cargo?
• See all 11 articles

Shipment Monitoring

Tracking Your Package

• How do I track the delivery status of my item/s from the online store I bought from?
• How do I track my shipment once it’s in transit to me?
• Tracking US shipments
• Tracking AU shipments
• Tracking Korea shipments
• Tracking Japan shipments

Item Replacement and Return

Return Items You Ordered

• What should I do if my item arrived damaged at ShippingCart or it’s not what I purchased?
• How do I return an item to the Online store?
• Amazon Returns
• What should I do if the shipment was delivered in the PH and I need to return the item to the seller?

Promotions and Marketing

Offers and Programs

• ShippingCart Referral Program
• TRAVEL LITE SC JAPAN
• Hot Deals and Promos
• Marketing Promotions

Special Requests

Amend order details

• How do I submit a Change of delivery address requests?

Place items back inside original courier box

• Can you place my items back inside the same courier box they arrived in?

Pull Out/Return

• What is a Pull Out/Return request?
• Is there a fee for submitting a Pull out/Return request?
• Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
• How do I get a Return shipping label or Return Merchandise Authorization?
• What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?

Fragile Packaging

• What happens when I submit a Fragile Packaging request?
• How is this different from packages tagged as “Special Handling”?
• Is there a fee for submitting a Fragile Packaging request?
• How do I submit a Fragile Packaging request for my package?

Announcements

ShippingCart App Update

• New ShippingCart App - August 26, 2025 launch
• What should I do if I have a request for an item in my cart?
• Where can I get shipment documents (ie. ShippingCart invoice, ShippingCart Bill of Lading)?
• Will I be able to submit a Buy For Me request?
• Will I get to level up on ShippingCart play?

Warehouse Advisory

• Warehouse Holiday Schedule January 2026
• 2025 December Warehouse Holiday Schedule
• PH Delivery Schedule Advisory
• Warehouse Holiday Schedule November 2025
• Warehouse Holiday Schedule October 2025
• Warehouse Holiday Schedule September 2025
• See all 55 articles

Shipment Advisory

• Sea Cargo Advisory