- How do I create a ShippingCart account?
- Why am I being asked for an OTP (one time pin) when creating an account?
- How do I create my ShippingCart account password?
- Why is my ShipppingCart account number and name important?
- What is my ShippingCart Address?
- Can I have multiple delivery addresses in my ShippingCart account?
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ShippingCart Buy-For-Me Service
- What is a Pull Out/Return request?
- Is there a fee for submitting a Pull out/Return request?
- Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
- How do I get a Return shipping label or Return Merchandise Authorization?
- What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
- Can I provide more details to my Pull Out/Return request?
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- What happens after my Pull Out/Return Request has been validated?
- Can I submit another Special Request for the same item/package?
- What happens when I submit a Fragile Packaging request?
- How is this different from packages tagged as “Special Handling”?
- Is there a fee for submitting a Fragile Packaging request?
- Can I provide more details to my Fragile Packaging request?
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Submit a Ticket
- What happens when I Submit a Ticket in the app?
- Can I provide more details to my Submit a Ticket request?
- Is there a charge for Submit a Ticket requests?
- How will I know that my Submit a Ticket request went through?
- What happens after my Submit a Ticket request has been validated?
- Can I Submit another Ticket or make a Special Request for the same package?
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