Yes, there's a $10 service fee for a Pull Out/Return request per courier tracking number for US, Japan and Korea. The fee is to cover the additional cost of manpower and resources needed to process this request.
For AU Pull-out/Return requests - below are the corresponding service fees:
- Regular item (less than 25 kgs) for Pull-out/Return whether partial or full - For courier pick-up at AU warehouse = $10
- Regular item (less than 25 kgs) for Pull-out/Return whether partial or full - For drop off at AU post = $40
- Oversize/heavy item (25 kgs and more) for Pull-out/Return whether partial or full - For courier pick-up at warehouse = $30
- Oversize/heavy item (25 kgs and more) for Pull-out/Return whether partial or full - For drop off at AU post = $60
Note: Charging is per courier tracking number per pull-out/return request