Yes, there's still a $10 service fee per courier tracking number for a Pull Out/Return request for US, Japan, and Korea, for a damaged or incorrect item sent by a merchant. The fee is to cover the additional cost of manpower and resources that will be allocated to process the request.
For AU Pull-out/Return requests - below are the corresponding service fees:
- Regular item (less than 25 kgs) for Pull-out/Return whether partial or full - For courier pick-up at AU warehouse = $10
- Regular item (less than 25 kgs) for Pull-out/Return whether partial or full - For drop off at AU post = $40
- Oversize/heavy item (25 kgs and more) for Pull-out/Return whether partial or full - For courier pick-up at warehouse = $30
- Oversize/heavy item (25 kgs and more) for Pull-out/Return whether partial or full - For drop off at AU post = $60
Note: Charging is per courier tracking number per pull-out/return request
We suggest that you report the incident to the merchant first before submitting a request so they can inform you of their Return policy.