Special Requests
Amend order details
Place items back inside original courier box
Pull Out/Return
- What is a Pull Out/Return request?
- Is there a fee for submitting a Pull out/Return request?
- Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
- How do I get a Return shipping label or Return Merchandise Authorization?
- What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
Fragile Packaging
- What happens when I submit a Fragile Packaging request?
- How is this different from packages tagged as “Special Handling”?
- Is there a fee for submitting a Fragile Packaging request?
- How do I submit a Fragile Packaging request for my package?
- What happened to my app request? I have not received an update