Special Requests
ShippingCart Buy-For-Me Service
Official Invoice/Bill of Lading
Amend order details
Place items back inside original courier box
Pull Out/Return
- What is a Pull Out/Return request?
- Is there a fee for submitting a Pull out/Return request?
- Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
- How do I get a Return shipping label or Return Merchandise Authorization?
- What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
- How do I submit a Pull Out/Return request via SC app?
- See all 11 articles
Fragile Packaging
- What happens when I submit a Fragile Packaging request?
- How is this different from packages tagged as “Special Handling”?
- Is there a fee for submitting a Fragile Packaging request?
- How do I submit a Fragile Packaging request via SC app?
- Can I provide more details to my Fragile Packaging request?
- How will I know that my payment for the Fragile Packaging request went through?
- See all 9 articles
Submit a Ticket
- How do I submit a SAT request via SC app?
- What happens when I Submit a Ticket in the app?
- Can I provide more details to my Submit a Ticket request?
- Is there a charge for Submit a Ticket requests?
- How will I know that my Submit a Ticket request went through?
- What happens after my Submit a Ticket request has been validated?
- See all 8 articles