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Special Requests

Amend order details

  • How do I submit a Change of delivery address requests?

Place items back inside original courier box

  • Can you place my items back inside the same courier box they arrived in?

Pull Out/Return

  • What is a Pull Out/Return request?
  • Is there a fee for submitting a Pull out/Return request?
  • Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
  • How do I get a Return shipping label or Return Merchandise Authorization?
  • What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?

Fragile Packaging

  • What happens when I submit a Fragile Packaging request?
  • How is this different from packages tagged as “Special Handling”?
  • Is there a fee for submitting a Fragile Packaging request?
  • How do I submit a Fragile Packaging request for my package?
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