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Pull Out/Return

  • What is a Pull Out/Return request?
  • Is there a fee for submitting a Pull out/Return request?
  • Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
  • How do I get a Return shipping label or Return Merchandise Authorization?
  • What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
  • How do I submit a Pull Out/Return request via SC app?
  • Can I provide more details to my Pull Out/Return request?
  • How will I know that my payment for the Pull Out/Return request went through?
  • What if my payment was successful but my Pull Out/Return request did not pass validation?
  • What happens after my Pull Out/Return Request has been validated?
  • How will I know that my Pull Out/Return Request has been successfully processed?
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