How do I return an item to the Online store?

Check the online store's return policies and contact them directly to arrange either an exchange or a refund. Once settled, they will issue a Return Merchandise Authorization (RMA) form and possibly a prepaid return label (terminologies used by online stores may vary).

If the RMA doesn't include a prepaid return label, you will need to obtain one from any courier such as USPS, UPS or Fedex.

Once you have the RMA and the prepaid return label, follow the steps outlined in returning damaged or wrong items.