Temporarily, you will not be able to submit a request for additional photos via our new app for the following cases:
Blurred item photos
No photo of the actual items
Incomplete items based on photo upload
Photo of the shipping label
Photo showing the dimensions
Please use our contact form or email us at customercare@shippingcart.com. Be sure to include your courier tracking number and the details of your request.
Our Customer Service team will be happy to assist you.