About ShippingCart
Manage Your Account
Account Settings
- How do I create a ShippingCart account?
- Why am I being asked for an OTP (one time pin) when creating an account?
- How do I create my ShippingCart account password?
- Why is my ShipppingCart account number and name important?
- What is my ShippingCart Address?
- Can I have multiple delivery addresses in my ShippingCart account?
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Shipping Restrictions
Package Acceptance
Shipping Rates
Shop Direct
Shipping Your Items
SC Protect
Shipment Monitoring
Item Replacement and Return
Return Items You Ordered
- What should I do if my item arrived damaged at ShippingCart or it’s not what I purchased?
- How do I return an item to the Online store?
- Amazon Returns
- What should I do if the shipment was delivered in the PH and I need to return the item to the seller?
- My package arrived with the wrong item. How can I return it to the rightful owner?
Promotions and Marketing
Special Requests
Amend order details
Place items back inside original courier box
Pull Out/Return
- What is a Pull Out/Return request?
- Is there a fee for submitting a Pull out/Return request?
- Will I be charged the $10 service fee for a Pull Out/Return request due to a damaged or incorrect item sent by a merchant?
- How do I get a Return shipping label or Return Merchandise Authorization?
- What should I do if I’ve obtained an RMA (Return Merchandize Authorization) from the merchant/created my own prepaid shipping label?
Fragile Packaging
- What happens when I submit a Fragile Packaging request?
- How is this different from packages tagged as “Special Handling”?
- Is there a fee for submitting a Fragile Packaging request?
- How do I submit a Fragile Packaging request for my package?
- What happened to my app request? I have not received an update