A. General Information
What is ShippingCart's Flat rate service?
It’s a $15 flat rate for shipping a single package via air cargo weighing 2 lbs or less (chargeable weight) with dimensions of 20 inches and below (any side) from the US, AU, and KR inclusive of PH duties, taxes, and nationwide delivery.
Important note: Flat rate service for Australia and Korea will be discontinued by June 19, 2026.
Which countries are included in this service?
The service applies to air shipments from the United States, Australia, and South Korea.
What does the $15 flat rate cover?
The rate includes all air shipping fees, PH duties and taxes, with no hidden costs.
Are there any additional charges?
No, the $15 fee is all-inclusive for packages that qualify under the flat rate service.
Can I use the flat rate service for any type of item?
The service is generally available for most items that do not require special handling or are not classified as oversized.
Can I use my promo code for the flat rate service?
Yes, you may use promo codes for the flat rate service.
B. Package Eligibility
Is there a weight limit for the flat rate service?
Yes, it applies only to a single package weighing 2 lbs or less (chargeable weight)
What happens if my package weighs slightly over 2 lbs or has a dimension above 20 inches?
The package will not qualify for the flat rate and will be charged based on standard air shipping rates of ShippingCart.
Can I ship multiple items together under the flat rate?
No. The flat rate will only apply on checkout if you are shipping a single package that weighs 2 lbs or less (chargeable weight) with dimensions of 20 inches and below (any side) via air cargo.
Is the service available for all types of shipments?
It is available for air shipments only that do not require special handling or exceed size restrictions.
Can I ship oversized or bulky items using the flat rate service?
No, oversized or bulky items do not qualify for the flat rate service and will incur standard shipping charges.
C. Service Restrictions
Is the flat rate applicable to all customers?
Yes, it is available to all ShippingCart customers shipping from eligible countries.
Are there any size restrictions for the flat rate service?
The package must not be oversized and should fit within standard dimensions for 2 lbs shipments (chargeable weight)
What items are excluded from the flat rate service?
Off-size, items requiring special handling and packages over 2 lbs (chargeable weight) are excluded.
Is this service available during peak seasons?
No, this promotional service is available from November 6, 2024 until further notice.
D. Tracking & Delivery
How do I track my package under the flat rate service?
You can track your shipment through the ShippingCart website or app as usual.
How long will delivery take under the flat rate service?
Delivery times are standard and depend on the country of origin, but generally fall within the usual international shipping times.
Will I receive delivery notifications?
Yes, you will receive updates via in-app notification, email or SMS.
Does the flat rate service include door-to-door delivery?
Yes, the service includes nationwide delivery within the Philippines.
Can I choose my delivery method under the flat rate service?
Flat rate service is only available for air shipments.
E. Payment & Refunds
How will I know that the flat rate applied to my transaction?
Prior to completing checkout, you will see that the shipping cost for the transaction is the flat rate at $15.
How do I pay for the flat rate service?
Payment can be made through the usual methods available on ShippingCart, including credit cards and PayPal
Is the $15 flat rate refundable if I cancel my shipment?
Refunds are subject to ShippingCart’s cancellation policies.
Can I insure my package under the flat rate service?
Insurance is not included in the flat rate but can be added during checkout.
F. Other Questions
Can I use the flat rate for gift items?
Yes, but you should ensure the package meets the 2 lbs (chargeable weight) requirement and dimensions should be 20 inches or below (any side).
Is there a minimum value required to use the flat rate?
No, there is no minimum value; only the weight and dimension limit applies.
Can I combine packages to qualify for the flat rate?
No, the service is for a single package only and does not apply to consolidated packages.
Does the flat rate cover insurance?
No, insurance must be purchased separately if desired upon checkout.
What happens if my item is mismeasured and exceeds 2 lbs or 20 inches?
You can submit an app request so that we can reweight and remeasure your package prior to checkout.
Can I use the flat rate service for fragile items?
Yes, but extra care should be taken in packaging, as the rate does not include special handling. Just in case you wish to add more protection to your item you can submit an app request for fragile packaging prior to checkout.
Will I be charged customs duties or taxes separately?
No, all customs duties and taxes are included in the $15 flat rate unless additional fees are incurred upon international customs clearance in the destination country. ShippingCart Customer Care will reach out to you via email for any additional fees incurred.
How does ShippingCart calculate the weight of my package?
The weight is calculated using standard industry practices and verified by ShippingCart’s dimensioning equipment.