In your Amazon account, you can add delivery instructions during checkout or through Your Account. To do this, go to Your Orders, select Track Item for the relevant order, and then, click Provide Delivery Instructions on the Progress Tracking page.
You can specify the operating hours for our five warehouses using the links below:
AU Warehouse Operating Hours: Mondays - Fridays, 9 AM to 5 PM AEDT/AEST
Korea Warehouse Operating Hours: Mondays - Fridays, 9 AM to 6 PM KST
Japan Warehouse Operating Hours: Mondays - Fridays, 10 AM to 5 PM JST
Oregon Warehouse Operating Hours: Mondays - Fridays, 7 AM to 4 PM PST
UK Warehouse Operating Hours: Mondays - Fridays, 9 AM to 5 PM BST
We recommend selecting the 'Do not leave unattended' option to ensure that our staff personally receives your package. We also publish updates on upcoming warehouse holidays to keep our customers informed.