If you wish to request a waiver of your storage fees, our Customer Service team can review your request and assist.
To request a waiver, please email our Customer Service team at customercare@shippingcart.com.
And to help us process your request quickly, please provide:
- Your ShippingCart account number
- The courier tracking number where the storage fee should be waived
- A clear reason explaining why you are requesting to waive the storage fee
Our team will review the details of your request, check on your account history and item storage record, and respond to you with the outcome.