October 24, 2022
Dear ShippingCart Customers,
We are happy to share with you that we will be moving our US warehouse to Oregon so that you can enjoy shopping within the US tax free. Beginning today, you’ll be able to see our Oregon warehouse address on the app and you can have your packages shipped at our tax-free warehouse.
As we move forward with our exciting operations at the Oregon warehouse, we are formally announcing that we will be closing our Hayward warehouse in the next few weeks.
How will I see the Oregon warehouse address on the app?
- Login to your ShippingCart app and you’ll see the Oregon warehouse address. This is on the app home page on the Shipping Addresses section.
What is the difference between delivering items to Oregon and Hayward warehouse?
- No sales tax will apply to your order when you use our Oregon warehouse as your delivery address during seller checkout.
What will happen to my items in Hayward Warehouse?
- Your active items at Hayward warehouse will still appear in your Cart. Login to your ShippingCart app and tap the Cart icon. Select CA, United States on the Ship From list at the top most right corner of the page.
Can I still ship packages to your Hayward warehouse?
- We encourage you to use the Oregon warehouse address as the last day of package acceptance for our Hayward warehouse is on November 11, 2022 PST.
Can I transfer my items from Hayward to Oregon or Oregon to Hayward warehouse?
- No, we cannot transfer items from Hayward to Oregon or Oregon to Hayward warehouse as these are 2 separate locations.
Can I consolidate my items at Hayward and Oregon warehouse into one checkout?
- No, you won’t be able to consolidate items at Hayward and Oregon in one checkout as these are 2 separate locations.
Will there be changes on package acceptance and item processing at Oregon warehouse?
- No, our process for package acceptance and item processing will remain the same.
What shipping methods are available for items delivered to Oregon warehouse?
- You can choose between Air and Sea cargo as your shipping method for items delivered to Oregon warehouse.
What is the delivery turnaround time after I’ve completed checkout for my items in Oregon warehouse?
- The delivery turnaround time for Air cargo is 20 days
- The delivery turnaround time for Sea cargo is 75 days
Will there be changes on your US shipping rates for air and sea cargo?
- No, our shipping rate for US air and sea cargo will remain the same.