Checked-out transactions before the SC Protect Launch on February 1, 2024, 2:25 PM MNL, are still covered by the old Item Protection Feature.
- You can file claims for damaged or missing items in the warehouse
- Reimbursement will be based on the invoice or declared item value, whichever is lower
- Remember to submit your claim report for damaged or missing items along with supporting documents within fourteen days from the date of service delivery