What is your Claim guidelines for transactions made before SC Protect?

Checked-out transactions before the SC Protect Launch on February 1, 2024, 2:25 PM MNL, are still covered by the old Item Protection Feature.

  • You can file claims for damaged or missing items in the warehouse
  • Reimbursement will be based on the invoice or declared item value, whichever is lower
  • Remember to submit your claim report for damaged or missing items along with supporting documents within fourteen days from the date of service delivery

SC Terms of Service Old Claim guidelines prior to SC Protect.png