Please prepare supporting information and documents of the missing and/or damaged items that you are filing a claim for, to help facilitate the quick resolution of your concern. The documents and information include:

Damaged items

  • Photos of the shipping box/packaging used on all sides
  • Photos of the fillers and how the items were packed
  • Photos of the damaged items

Missing items

  • Photos of the shipping box/packaging used on all sides

Once the documents are ready, please send an email to customercare@shippingcart.com to file a claim for missing and/or damaged items for review.

Please prepare the following bank information(Peso account) as well where the deposit can be made should the claim be approved:

  • Bank name:
  • Account name:
  • Account number:
  • Account type:
  • Is your account a debit card/cash card account? Yes or No (IMPORTANT!)

List of accepted banks include:

  • Banco de Oro CA/SA
  • Bank of the Philippine Islands CA/SA
  • Chinabank CA/SA
  • EastWest CA/SA
  • Landbank CA/SA
  • Metrobank CA/SA
  • Philippine National Bank individual CA/SA
  • RCBC CA/SA, RCBC Savings Bank CA/SA, RCBC MyWallet
  • Security Bank CA/SA
  • Unionbank CA/SA, EON
  • UCPB CA/SA
  • PSBank CA/SA
  • Gcash
  • Paymaya