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What should I do if my item arrived damaged at ShippingCart or it’s not what I purchased?

You will need to file an RMA (Return to Merchant Authorization – the terminologies that the stores use may vary) if this is the case. Most online stores will replace the item at no additional cost. Follow these steps:

Step 1: Click on View Details and download the image of the damaged/incorrect item accepted by ShippingCart.
Step 2: Go to the online store where the item was purchased and look for the Returns and Replacement link (or contact their customer service).
Step 3: Request for a RMA. The ShippingCart team needs this document to ship the damaged/incorrect item back to the merchant.
Step 4: Once you have the RMA, send it via email to Please include the following information in your email. You can also submit a return request via the app directly.

  • RMA for the item or package to be returned
  • Specific item to be returned (if not the whole package)
  • Your ShippingCart email and/or account number

Step 5: Wait for a Customer Care representative to email you with further instructions.

If you requested for a replacement from a merchant, ShippingCart will also notify you once the replacement has been received.

Disclaimer: Please note that Returns and Replacements are subject to the online store’s policies. ShippingCart has no control over these policies, and will not coordinate in any capacity with these online stores on the customer’s behalf. 


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